Skip to main content
srice1553
Participant
August 3, 2026
Question

Can not print mixed size documents using version 26.001.21771

  • August 3, 2026
  • 26 replies
  • 983 views

I recently updated from version 26.001.21677 to version 26.001.21771. Previously I was able to print documents with mixed size papers without issue (mixed 8.5x11 and 8.5x14). Now using version 26.001.21771 I am no longer able to print these documents. I get an error message saying can not print the document, please visit the help page. I have tried this using multiple different printers and still get the same error, please advise.

    26 replies

    pamplemousseNickelback
    Participant
    August 4, 2026

    Hello, I believe I have the same issue. A legal department using a terminal server is now having issues printing their mixed-size documents following the most recent Adobe Acrobat update (26.001.21771). The previous version installed was 26.001.21691.

    defaultge76d0koks6n
    Participant
    August 4, 2026

    We have found disabling Protected Mode at Startup, then re-launching, is a quick workaround for the time being. Not sure if that is possible on terminal server, but it has helped on individual workstations. 

    defaultge76d0koks6n
    Participant
    August 4, 2026

    Same here. Workstations that have received the latest update are seeing the same issue when selecting the “Choose paper source by PDF paper size” option. Print as Image does not fix it. I have tried uninstalling/reinstalling Adobe Acrobat with no success yet. Very frustrating. 

    Participating Frequently
    August 7, 2026

    That’s because Adobe keeps on mucking up their updates each time. 

    srice1553
    srice1553Author
    Participant
    August 3, 2026

    I had a coworker who was using 26.001.21677 try to print my document and he was able to successfully print the document. I am not able to roll my version of adobe back. I am using adobe acrobat on a windows pc. I do not pay for Acrobat Pro. I have verified that “Choose paper source by PDF paper size” is selected, also “Print as Image” also fails.

    Amal Jaiswal
    Community Manager
    Community Manager
    August 3, 2026

    ​Hi @srice1553 ,

    Hope you are doing well and thanks for reaching out, and sorry for the trouble, especially since this only started after updating and you have already ruled out a specific printer as the cause by testing multiple ones.

    A couple of quick questions to help narrow this down:

    • Are you using Acrobat Pro or Acrobat Reader, and Windows or macOS?

    • If you have the option to roll back to 26.001.21677 (the version you were on before), does printing mixed sizes work again there? That would confirm this is tied to the .21771 update specifically, rather than something else that changed around the same time.

    A few things worth trying in the meantime:

    1. Please check the help page on printing mixed page sizes in Acrobat, which covers the specific settings this feature depends on (the "Choose paper source by PDF page size" checkbox in the printer's Adobe PDF Settings, not just the Acrobat print dialog), and it is worth confirming those are still set correctly after the update, since updates can sometimes reset printer-level settings.

    2. Try "Print as Image" under Advanced print settings in the Print dialog. This bypasses some of the print pipeline that has caused mixed-size regressions before, so it can work as a stopgap even if it is not a permanent fix.

    3. Since 26.001.21771 was only released on August 1, 2026, check Adobe's Known and fixed issues page over the next few days, since this is exactly the kind of update that introduces regression, which tends to get listed there once confirmed, along with a fix timeline.

    Let me know what you find with the rollback test and whether "Print as Image" works as a stopgap, which will help confirm whether this is the update itself or something specific to your setup.

    ~Amal

    Participating Frequently
    August 7, 2026

    Amal, Number 1. This needs to be fixed ASAP! Second, Does Adobe provide a FTP site in order to get previous versions of Adobe Reader DC/Acrobat Pro? This would be very helpful right about now! I have end users that heavily rely on Adobe for loan documents.