Can't Find printer in printer list

Question

I'm using Adobe Reader 10.1.4 and can't get it to see the laser printer on the network. Previous versions worked OK and Word sees it without a problem. When I try to print a document the print screen shows firstly the default printer which is an inkjet connected via USB and when I click the drop-down all the printers are there except the laser on the network which I want to use.

The printer has been deleted and re-installed several times, is shown on the printer list in the Control panel as being “ready” and works fine with other packages such as Word. I have also deleted and downloaded Acrobat several times restarting the PC in between but still it can’t find that particular printer.

If I take the file to another PC connected to the network it sees the prjnter and prints without a problem.

I have heard that it is a known problem and that Acrobat has a fix. Is this right?

If not, could you suggest how it can be fixed without repeating the above which we have done many times without success.

Regards,

pcernst · Answer

I just ran into this exact problem. In my case, it isn't even a network printer - just a newly installed USB connected printer. The old printer was uninstalled, and Reader still shows it on its list. The new printer is installed and doesn't show up on the list. Other utilties print to it just fine as well. The printer just doesn't show up on Reader's printer list. I installed Acrobat and had the same issue.

Find a solution yet? Thanks.

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