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Participant
April 18, 2019
Question

Can't install Reader on MacBook Pro

  • April 18, 2019
  • 2 replies
  • 776 views

I have a new MacBook Pro running Mojave 10.14.  I cannot install Acrobat Reader.  It says "installation failed" every time. I have tried over a dozen times.  I tried using Safari and Chrome, and did all the troubleshooting tips Adobe lists.  I called Apple.  I contacted Adobe.  No one has a solution. Someone on a forum said go to "enterprise," but that didn't work either.

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2 replies

try67
Community Expert
Community Expert
April 19, 2019

What version of Reader are you trying to install? Where did you get the installer from?

Participant
April 19, 2019

I went to get.adobe.com/reader

Version 2019.010.20099

kglad
Community Expert
Community Expert
April 19, 2019