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genneil
genneil
Participant
February 19, 2019
Answered

Can't open

  • February 19, 2019
  • 1 reply
  • 600 views

Someone sent a pdf file.  It won't open because it requires a password/  Something about an open document password.  I can't figure out how to get a password.

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Genneil, 

    If I get it correctly, you have received a password protected pdf which you aren't able to open at your end?

    Such PDFs can only be opened, only if-

    1-You have been given pdf protection password

    2- Or if you own the pdf and have rights to remove the password security using Acrobat DC.

    Sorry to say, there isn't anything which we can help you in this case.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    February 20, 2019

    Hi Genneil, 

    If I get it correctly, you have received a password protected pdf which you aren't able to open at your end?

    Such PDFs can only be opened, only if-

    1-You have been given pdf protection password

    2- Or if you own the pdf and have rights to remove the password security using Acrobat DC.

    Sorry to say, there isn't anything which we can help you in this case.

    Regards,

    Akanchha

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