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Participant
February 4, 2017
Question

Can't open a PDF file

  • February 4, 2017
  • 1 reply
  • 2205 views

Some of my PDF file fail to open.
I have uninstalled and reinstalled Acrobat Reader bit it didn't help.
I use windows 7.

Here are the details:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: AcroRd32.exe

  Application Version: 15.23.20053.15062

  Application Timestamp: 585d5608

  Fault Module Name: PPKLite.api

  Fault Module Version: 15.23.20053.15062

  Fault Module Timestamp: 585d54a1

  Exception Code: c0000005

  Exception Offset: 00085265

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 2057

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Any help would be much appreciated.

Oded.

    This topic has been closed for replies.

    1 reply

    try67
    Community Expert
    Community Expert
    February 4, 2017

    What happens exactly when you try to open them? Is there an error message of some kind? What does it say?

    oded2134Author
    Participant
    February 4, 2017

    Here is the error:

    try67
    Community Expert
    Community Expert
    February 4, 2017

    Does this happen when you open a specific file, or all files?