Skip to main content
A
Anonymous
January 26, 2019
Answered

Can't open Acrobat reader

  • January 26, 2019
  • 3 replies
  • 2056 views

Despite re-downloading Acrobat reader, when I try to open files that have been downloaded I keep on getting the message ;message'

The program can't start because api-ms-win-crt-runtime-l1-1-0 is missing from your computer. Try reinstalling the program to fix this problem.

Having reinstalled the program as required, I am now getting the message'

"Faral error - Acrobat failed to load its Core DLL"

So what's the problem? And why did it start suddenly a couple of days ago?

THX for helping to solve it.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Ravib, 

We apologize for the delay in response.

When you try to install or launch an Adobe app, you get the following error. The missing dll api-ms-win-crt-runtime-l1-1-0.dll is installed with a Windows update. To resolve this issue, download and install the Update for Universal C Runtime in Windows from Microsoft.https://helpx.adobe.com/in/download-install/kb/error_on_launch.html

For complete steps refer to the help article here: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

Thanks,

Akanchha

3 replies

S
Salim2942682348jh
Participant
April 16, 2023

I am using the macbook

renu bp25622424l8d7
renu bp25622424l8d7
Participant
August 12, 2022

Im using Imac cannot open files

Please help

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
March 29, 2019

Hi Ravib, 

We apologize for the delay in response.

When you try to install or launch an Adobe app, you get the following error. The missing dll api-ms-win-crt-runtime-l1-1-0.dll is installed with a Windows update. To resolve this issue, download and install the Update for Universal C Runtime in Windows from Microsoft.https://helpx.adobe.com/in/download-install/kb/error_on_launch.html

For complete steps refer to the help article here: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

Thanks,

Akanchha

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices