Inspiring

Answered

Can't open adobe acrobat reader DC

Forum|Forum|8 years ago
July 23, 2017
3 replies
29359 views

Seems like I tried many things (including uninstalling and re-installing) but something doesn't seem right.... When I double click on the adobe icon, nothing happens,

Looking in the process explorer, I can see 2 AcroRd32.exe process but can't see anything.

I'm running in a windows 10 virtual machine so I'm suspecting maybe a gpu issue or something? Is there any logs somewhere I could see what's wrong?

thanks

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Correct answer jbisson1010

After several hours of search and try-error, finally found the solution.

Turning off protectedMode did the trick for me:

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]

"bProtectedMode"=(0 = off; 1 = on)

Protected Mode — Acrobat Application Security Guide

alphanine

Known Participant

Ok, a solution for Acrobat DC 2019 I found and may help:

Right Click Acrobat.exe

Select properties

Select Compatibility Tap

Check the box under Compatibility mode

Choose Windows 8

Also, You can click the "Run compatibility troubleshooter" and let windows decide which version is best to run the app.

S

Shafira0o0

Participant

This works well! Thanks!

J

jbisson1010AuthorCorrect answer

Inspiring

After several hours of search and try-error, finally found the solution.

Turning off protectedMode did the trick for me:

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]

"bProtectedMode"=(0 = off; 1 = on)

Protected Mode — Acrobat Application Security Guide

J

jaxx1rr

Participant

omfg ty! what useless human being developed this software and made this a thing I wonder .. and the support staff is clueless and useless as always

J

jaxx1rr

Participant

btw this is the fix I used

using regedit go to
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Privileged]

and set bProtectedMode to 0

Adorobat

Community Manager

Hi Jbisson,

As per the description mentioned above, Adobe Reader doesn't launch when you double-click on Reader's icon, is that correct?

Try troubleshooting steps mentioned below:

1- Right-click on taskbar>select Task Manager>under Processes>select AcroRd32.exe processes and click End task, close Task Manager and try launching Reader again.

2- If that doesn't work, launch Reader as an administrator: Run an Adobe program as administrator | Windows 7, Vista

3- If Reader still doesn't work, refer to the steps given in this link: Adobe will not open

Let us know how it goes.

Shivam

J

jbisson1010Author

Inspiring

Yeah, I pretty much tried everything listed there, still have the same issue though.

One thing I noticed is there seems to have two instances of the AcroRD32.exe opened up as well as two instances of RdrCEF.exe? Killing them and re-opening them always shows up, without any UI.

not sure what to do now...

Adorobat

Community Manager

Hi Jbisson,

Try running Cleaner tool which you can download from this link: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine.

Install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

Keep us posted with the results.

Shivam

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