Can't open Adobe documents.

Hello Meenakshi,

Thank you for your quick response.

I note the following:
“The Adobe Reader and Acrobat Cleaner Tool removes a standalone installation of Reader or Acrobat, including any leftover preferences and settings remaining after a standard program uninstall.

Back up important files and settings before running the Acrobat Cleaner tool, as it permanently removes Acrobat data.”

Does that mean that the many thousands of Adobe documents on the hard drive may be compromised?

Thanks
Tim

Hi Tim+Sm.,

Thank you for reaching out, and sorry for the trouble caused.

The error message "There was an error while opening this document. Bad parameter" generally indicates that Acrobat or Reader is receiving invalid data from the PDF file, the file may be damaged, or there could be an issue with the way the PDF was created or downloaded.

As mentioned, the issue occurs with any PDF you try to open in Acrobat. Please try reinstalling the application using the steps suggested below:

• Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

• Reboot the machine. 

• Install Adobe Acrobat from the following page: Install Acrobat.  

If you still experience the issue, please share a short video showing the the steps used and the error that appears. Also, share the Acrobat and OS version number currently in use. 

Try to create a test PDF and see if you can open it in application. 

Let us know how it goes.

Thanks,

Meenakshi