Skip to main content
Participant
August 28, 2018
Answered

Can't open document

  • August 28, 2018
  • 3 replies
  • 767 views

I am trying to open a document from a Federal court website.  It says adobe not updated.  I updated and still get same error.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Bama,

    We're sorry for the trouble you had, download the PDF file and save it locally on the machine and open it with Adobe Reader desktop application.

    Have you tried opening any other PDF or the error message comes only with one PDF?

    You can also refer and try the suggestions from the following Adobe article Can't open PDF

    Check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

    Is it a Mac or Windows machine and what is the version of the OS installed? What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    3 replies

    Participant
    May 5, 2023

    I need help I wanted to open a document and it's impossible for me to download what you asked me for and nothingd

    AnandSri
    AnandSriCorrect answer
    Legend
    August 28, 2018

    Hello Bama,

    We're sorry for the trouble you had, download the PDF file and save it locally on the machine and open it with Adobe Reader desktop application.

    Have you tried opening any other PDF or the error message comes only with one PDF?

    You can also refer and try the suggestions from the following Adobe article Can't open PDF

    Check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

    Is it a Mac or Windows machine and what is the version of the OS installed? What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    Legend
    August 28, 2018

    Download the file, then open it in Reader. This happens with some PDF files in web browsers.