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Anonymous
March 11, 2017
Question

Can't open eXpert pdf with Adobe

  • March 11, 2017
  • 2 replies
  • 405 views

Hi, all. I have a PDF file that originated on Adobe, but was then sent to someone who has an IOS system, so he edited the file with eXpert. He forwarded it to me and now I can't open it. I've read on the Adobe Help page that this is considered a "non-compliant" PDF. I am using Windows 10 and a Galaxy tablet. Is there a neutral app that would allow me to open the file? Or would an older version of Reader help? And, if so, which version? Thanks in advance!

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    2 replies

    T
    Test Screen Name
    Legend
    April 6, 2017

    What is the exact message from Reader, before jumping to any conclusions?

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    April 6, 2017

    Hi rhiannon100,

    If you are unable to open the file. Sadly, there is not much that can be done.

    Adobe Acrobat/Reader is trying to recover the file during load time of the file. If it is not opening there is nothing that can be done using Acrobat/Reader.

    Let us know if you have further questions.

    -Tariq Dar.

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