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ikehgl1
ikehgl1
Participant
May 27, 2019
Answered

Can't open PDF document

  • May 27, 2019
  • 2 replies
  • 1686 views

Hellow,

I receive in my Gmail documents in PDF form.

When I open them I see the document but I would like to save it and can't see how to do it. Also tried to right-click the mouse on the document but option for saving  doesn't open up.

How do I save these docs ?

    This topic has been closed for replies.
    Correct answer ikehgl1

    That's a setting of the browser. What browser are you using?


    The problem is solved: I was using Chrome to open my mail in Gmail.

    As soon as I changed the browser and used Explorer saving and opening the docs is fine.

    I wonder why Chrome didn't work well, as Gmail is theirs/

    2 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 27, 2019

    Are you opening the file in your browser? Why not download it directly from Gmail, before opening it?

    ikehgl1
    ikehgl1Author
    Participant
    May 27, 2019

    I open the doc. in Gmail, using my PC.

    When the PDF doc. is open, I don't see anywhere a "save" button.

    How do I save it ? ( There is an icon of a floppy disk on the upper left corner, but it is in light gray, that is, unusable.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 27, 2019

    Instead of opening the file click the Download button on top of the attachment when you hover over it with the mouse.
    It looks like this:

    ikehgl1
    ikehgl1Author
    Participant
    May 27, 2019

    The title of the above inquiry should read: Can't download a PDF doc.

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