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stevem87324599
Participant
July 30, 2018
Answered

Can't open pdf, gets error message instead. HELP!

  • July 30, 2018
  • 2 replies
  • 1596 views

Had to replace scanner. Bought Epson WF-3720. Installed it. Created PDF sent to computer (windows 10). When I click on the Adobe PDF icon I get this error message: "A font package is required to correctly display this page. Click OK to direct your computer browser to download the add-on from the address adobe.com." When I click OK I get another error message that says "This site cannot be reached. cgi1.adobe.com refused to connect".

What should I do so I can view my PDFs like I always have?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi Stevem,

    We're sorry for the delayed response and inconvenience caused. As per the description above, you are not able to open a PDF, Is that correct?

    Please check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and see if this brings any difference.

    For Font packages, please go to the following link Adobe - Adobe Reader : For Windows

    scroll down the page to the ADD-ONS> select the font pack > download

    Restart the computer (check again if you are experiencing the same problem or not)

    From which application are you creating the PDFs? What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    Is it a Mac or Windows machine and what is the version of the OS installed?

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    2 replies

    AnandSri
    AnandSriCorrect answer
    Legend
    August 14, 2018

    Hi Stevem,

    We're sorry for the delayed response and inconvenience caused. As per the description above, you are not able to open a PDF, Is that correct?

    Please check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and see if this brings any difference.

    For Font packages, please go to the following link Adobe - Adobe Reader : For Windows

    scroll down the page to the ADD-ONS> select the font pack > download

    Restart the computer (check again if you are experiencing the same problem or not)

    From which application are you creating the PDFs? What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    Is it a Mac or Windows machine and what is the version of the OS installed?

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    S
    stevem87324599Author
    Participant
    July 31, 2018

    Really - No answer to my question? Adobe provides no telephone support for Adobe Reader so if there are no answers on this forum are there answers anywhere?

      R
      ritaswim1948
      Participant
      August 1, 2018

      I have the same issue.  Same printer and all.  Pdf's ?????  Come on, folks, let's this fixed or tell us what to do to adjust your oversights.

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