Can't open PDFs using IE 10

Forum|Forum|12 years ago
April 23, 2013
3 replies
29742 views

I can still open PDFs I receive as an e-mail attachment. But suddenly I can no longer open PDFs using IE 10, such as those I find links to after a Google search. I am using Reader 11.0.02 and IE 10.0.9200.165400. The failed attempts result in a blank white page with a small box with an "x" inside in the extreme upper left of the blank page. I've tried Google search troubleshooting. Made sure that the IE add-on for PDFs was enabled. Any ideas, other than downloading Firefox?

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treechaser4ever

Participant

Blind Billy, I could hug you right now!! I had the exact same experience you described above. After working on this issue for countless hours, I was about ready to simply buy a new computer! I finally just uninstalled Internet Explorer 10 and BINGO! I can now read all the .pdf files online that I need to be able to see.

Thanks for taking the time to explain how you fixed the problem. I'd love to go back to IE10, but I have to be able to see the .pdf files online.

Thank you!

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Thomas Amann

Participant

The REAL Fix for this issue! I've been fighting this for months and finally found the answer and a reasonable explanation!

http://superuser.com/questions/561036/unable-to-open-ie-10-in-32-bit-mode

From the article,

"This occurs because the TabProcGrowth registry entry is set to 0, meaning tabs are set to run in the same process as the manager process (64-bit), rather than opening a new process for each tab (32-bit). You can fix this by changing the registry entry here:

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\TabProcGrowth

Set it to something greater than 0, restart IE, and you should see normal behavior resume (and your add-ons should work again). "

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Techlady23

Participant

Thanks Thomas. This worked for me. I searched for days for a real fix!!!

pwillener

Legend

Have a look at http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html

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Blind_BillyAuthor

Participant

I appreciate the effort you made. I tried just about everything. I think the problem started when I somehow upgraded to IE 10. I retyped my problems and added in the fixes I tried:

Can't open PDFs using IE 10. I get a blank white page with a little box with an "X" in it in the upper left side of the page. The problem started right about the time that I somehow upgraded to IE 10.

Windows 7

IE 10.0.9200.16540

32 bit

Adobe AIR 3.7.0.1530

Adobe Reader XI 10.0.02 (reinstalled twice over last 3 days)

I've spent about 15 hours following troubleshooting recommendations on the Internet.

I can open PDFs on my hard drive and sent by e-mail.

I ran Repair/Change to the newly-reinstalled Reader.

I've tried opening different PDFs from the Web.

I've tried compatability view.

MacAfee security level is set at medium.

I checked Manage Add-Ons to ensure that the Adobe PDF Reader was enabled. It was. However, I decided to Currently Loaded Add-Ons and Adobe PDF Reader was not listed. Only Adobe PDF Link Help.

I took out my old netbook that has Adobe Reader 8 and IE 8, and was able to open PDFs from the Web.

I looked at, but am too scared to change anything in the Registry, which includes AcroExch.Document, Acro.Exch.Document.7, and Acro.Exch.Document.11.

I tried downloading Firefox from its site, but it hung up at 39% during installation, I got an ad inviting me to buy programs that would fix my registry, and it reset my home page to be Delta Search which McAfee blocked as a dangerous site. It seemed like a scam. So I deleted everything that got loaded from that experience.

pwillener

Legend

First let me tell you that I do not have any problems viewing online PDF docs in IE10 on Windows 7, for example http://helpx.adobe.com/pdf/adobe_reader_reference.pdf

I do not know what is causing your problems, but I am getting a little bit suspicious by your adventure on downloading Firefox. Are you sure that your system is free of malware? Firefox will never do any of the things that you described.