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olegk17135465
olegk17135465
Participating Frequently
February 15, 2018
Answered

Can't open scanned pdfs after 2018.011.20036

  • February 15, 2018
  • 37 replies
  • 10904 views

After this update when we try to open a scanned document (scanned as image and then automatically coverted to text via Abbyy Recognition Server) it shows an error "Insufficient data for an image.". 2018.009.20050 works fine. We have about 200 workplaces. Manually downgrading to some older version, which won't auto-update itself again would be a major headache and workflow breakage. Need a fix for this as soon as possible. 20035 version (which is available as full installer) has the same issue.

P.S. this is a second in a row disruptive update (last one was with a crash opening pdfs with forms). Seriously doubting a value of having continuous version of Adobe Reader. It proves to be very problematic..

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Correct answer AshuMittal9644438

Hi,

The fix is tentatively scheduled for release within next couple of days assuming it passes all certification. Please stay tuned.

Thank you for your patience,

-ashu


Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

37 replies

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olegk17135465
olegk17135465Author
Participating Frequently
February 15, 2018

This happens with only some documents or even separate pages of one scanned document (if i split pdf into single pages, then some open, some don't). I have saved one such problematic page and can send it to Adobe to take a look at it.

olegk17135465
olegk17135465Author
Participating Frequently
February 15, 2018

Another bit of info, when you close the error you can scroll and reach unaffected pages, but some pages will be blank instead of showing the information.

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