Can't print a Word document as a PDF

Question

Hello: I currently have an active Adobe Reader account, but when I try to print a Word document as a PDF I get the message: "Your Acrobat Trial has expired. Buy now to restore full access to Acrobat."  I don't understand. Can I please speak to a real person by phone? Thank you.
Below is the message I got during a chat session: 
Hello Linda, I'll be happy to assist you with your Adobe Reader installation request. I do see that you have an active account with us registered under the email address for [Address removed by moderator]. Please use the below link to install the same and let us know further : https://get.adobe.com/reader/otherversions/

try67 · Answer

Reader does not allow you to create PDF files on its own. You must have Acrobat or a subscription to the Adobe PDF Pack online service to do it.

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