Can't print all documents correctly from Adobe Reader (newest version - fully updated).

Question

Some of my documents will not print correctly in Adobe Acrobat Reader DC Version 2021.005.20058. Some of the text in the documents is illegible when it prints. It looks like black boxes. It is not the fillable text...only the standard form text. I can see it fine on screen though. I have tried printing it on 2 different printers that are both fully updated, 1 HP and 1 Brother. Also, I can choose to open the documents in Google Chrome and it will print fine. It is only when trying to print from Adobe Reader. It has to be a setting somewhere in Adobe, but I can't figure it out. I have scoured the internet and Adobe community and cannot find anything to help. I am using an Apple Macbook Pro with MacOS Big Sur, Version 11.5.2 (if that helps). I have attached an image of what it looks like when it prints.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble. As described, you are getting the black boxes on printing the PDF file via Adobe Acrobat DC, printing from chrome works fine.

Please try to print the PDF as an image and see if that works for you. Open the PDF > Go to Print > Advanced > Print as Image.

Also, please check out the steps shared in the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat/black-boxes-over-text/m-p/11878166#M301617 and see if that works for you.

Regards

Amal

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