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thomasc41230242
thomasc41230242
Participant
January 3, 2018
Answered

Can't print from Adobe Reader

  • January 3, 2018
  • 8 replies
  • 100448 views

My printer is working, but I can't print from Adobe Reader.  When I try to print something from Adobe Reader, the print queue comes up empty.

    Correct answer adriennel58045679

    I had the exact same problem. I would try to print from Adobe Reader and it wouldn't print. Nothing showed up in the print queue. I could print from other software programs.

    Turns out the problem was due to malware on my computer. I used Malwarebytes to detect and quarantine the malware. Then I was able to print!

    8 replies

    R
    robert_8815
    Participant
    October 15, 2024

    I get the Document could not be printed.  Then I get There were no pages selectet to print  

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 18, 2024

    Hi robert_8815,

     

    Thank you for reaching out.

     

    Please try updating the application to the latest version. If that does not help, try printing using the print as an image option. You may use the steps suggested in the following help document: https://adobe.ly/4dRSz6T. Check if that helps.

     

    When printing the PDF, does the error occur with all the files or with a particular file? Please share a sample PDF to replicate the behavior. 

     

    Thanks,

    Meenakshi

    H
    Houman32866783qd79
    Participant
    October 12, 2023

    My printer works with all software like Microsoft Office, but I can't print from Adobe Reader. Mac book Pro Sonoma 14

      P
      Patrick33319333rznd
      Participating Frequently
      November 27, 2023

      Same here. ios 14.1.1, latest Adobe Reader 2023.006.20380.  Happened before.  Deleted printer and reinstalled it.  worked for a month. Now dead again.  Incredibly frustrating. Won't print on any printer. Says nothing to print.

      C
      Constantin5FD5
      Participant
      April 20, 2021

      I had the same problem, you can go and RIGHT CLICK on the PDF file that you need to print and choose Open With -->Then choose Firefox,Google Chrome or any web browser you have installed and after you open it ,try to print from there.

      It works for me.

      S
      Sean5C34
      Participating Frequently
      April 29, 2021
      Thanks. I have been printing from Chrome with PDF's for some time, however
      the latest updates for Microsoft Windows 10 seemed to have fixed the
      problem and I can print natively from acrobat once again.

      Guess the problem was not Adobe, but rather Windows.
      S
      Sean5C34
      Participating Frequently
      March 10, 2021

      I too am having a similar issue.

       

      On a Windows 10 Machine, I have not been able to print my pdf files from Acrobat Reader OR DC, and I assumed the network printer was not working.  A couple days ago i tried printing from my Chrome web browser and it worked.  I tried printing directly from my Indesign document and it worked.  I tried printing from Photoshop and it worked...etc....

      I uninstalled acrobat, rebooted, reinstalled and still there seems to be no communication once I hit the print button.

      Even stranger, under the page setup, I can't get the preview image to show 11x17 paper, no matter how many times I adjust the properties/page setup.  (Need I even mention during all this time my windows say (Not Responding) and freeze up through the process.  It takes 20 minutes just to try and print from Acrobat, and I am on a pretty powerful design workstation.

       

      I have had to install Microsoft Edge browser just so I can use that to print my PDF files without any problem and it works just fine, so it is only Acrobat that will not print.

      I've tried everything, including resetting the preferences and uninstalling and reoinstalling several times.  I have a feeling the most recent windows update I ran is part of the problem.

       

       

       

      E
      Elizabeth5E4F
      Participant
      November 19, 2020

      OK- had the same issue but if I open it through a browser (I used Chrome) it can actually print. I think there might be something wrong with my version of Adobe DC that it's not allowing me to print from it. 

      Hope this helps someone else!

        A
        Aly555555
        Participant
        December 11, 2021

        This worked for me. Thanks a lot.

        A
        adriennel58045679Correct answer
        Participant
        September 5, 2018

        I had the exact same problem. I would try to print from Adobe Reader and it wouldn't print. Nothing showed up in the print queue. I could print from other software programs.

        Turns out the problem was due to malware on my computer. I used Malwarebytes to detect and quarantine the malware. Then I was able to print!

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        November 30, 2018

        That's great to know!

        ABAMBO | Hard- and Software Engineer | Photographer
        R
        rr583
        Participant
        January 8, 2020

        ok, but this doesn't resolve the issue for those without viruses.

          Adorobat
          Community Manager
          AdorobatCommunity Manager
          Community Manager
          January 17, 2018

          Hi thomasc41230242​ , kathleenf94602011​,

          In addition to the suggestions Abambo has mentioned above, could you please try following troubleshooting steps:

          1- If you have any other printer that has more than or equal to 10 characters in the printer name, make that as the default printer and try again.

          2- If you have only one printer: note down the properties (IP/hostname etc. ) of the printer and delete the printer from your list of printers.

          Again add the same printer to your printer list. Please make sure you change the printer name to something more than 10 characters while adding it.

          3- If that doesn't resolve the issue, try removing Reader using cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution 

          Reboot the machine and try printing again.

          Let us know how it goes.

          Shivam

          kathleenf94602011
          kathleenf94602011
          Participating Frequently
          January 17, 2018

          Thanks for the suggestions

          Sent from my iPhone

          N
          nileshshah89
          Participant
          August 21, 2018

          I encountered same problem on my windows machine and solved it by following these steps:

          1) Go to Printers & Scanner

          2) Scroll down and you should be able to see "Let Windows manage my default printer" , uncheck it.

          3) Add/Choose the printer make it default.

          4) Print your docs, it should be able to go to your printer's queue.

          5) Thank me later

            ~graffiti
            ~graffiti
            Legend
            January 3, 2018

            Have you tried all of the troubleshooting steps here: Troubleshoot PDF printing in Acrobat and Reader  ?

            kathleenf94602011
            kathleenf94602011
            Participating Frequently
            January 4, 2018

            I have tried everything.  Before I downloaded the latest Adobe Reader, my pdf bank statements would be automatically changed into documents and I could print them.  I did that only about a week or a week and a half ago.  Now, these same documents are not available to print.  I would like  to get my old version of Adobe back but I can't seem to find one.  Contact you is close to impossible.  I may have to try another reader if I can't print my bank statements.  I refuse to pay for this service as I only use it once a month.  If necessary, I'll just go non-green and have the bank send me the statements.  Very, very, very frustrating evening trying to find answers.

              Abambo
              Community Expert
              AbamboCommunity Expert
              Community Expert
              January 4, 2018

              Dear Kathleen, Thomas,

              The aim for Acrobat Reader is to read and print documents. You do not need to pay for it.

              If you are referring to the same problem on the same computer, please keep answering with one id. It's easier to follow-up. In the case you are referring to 2 distinct problems, please answer each one for his configuration.

              To be able to help you, we would need some information:

              • Your OS and version
              • Acrobat version (Help->about)
              • your printer and connection (USB, Wifi, network)
              • any error message you got
              ABAMBO | Hard- and Software Engineer | Photographer
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