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octaviag14035502
Participant
October 3, 2018
Answered

Can't reinstall Adobe Reader

  • October 3, 2018
  • 1 reply
  • 924 views

Today I got a message that the recent Adobe update failed due to some error. They recommended that I uninstall it and then reinstall it - which I've done. But for some reason every time I downloaded it and started the re-installation process, it would go up to 90% and then stop and say that it can't install, because there already is a newer version of Adobe on the computer, but there isn't? I've tried about 6 or 7 times already and I've also restarted my laptop a couple of times. What could cause this issue? I really need to resolve this, because I can't work without Adobe Reader. Someone please help? Thanks.

    This topic has been closed for replies.
    Correct answer Claudio González

    You can try using this tool to first remove all traces of Reader from your computer:

    http://labs.adobe.com/downloads/acrobatcleaner.html

    Then, you can download the full offline Reader installer from

    http://get.adobe.com/reader/enterprise/

    After downloading, restart your computer and run the installer before doing anything else.

    1 reply

    Claudio González
    Claudio GonzálezCorrect answer
    Legend
    October 3, 2018

    You can try using this tool to first remove all traces of Reader from your computer:

    http://labs.adobe.com/downloads/acrobatcleaner.html

    Then, you can download the full offline Reader installer from

    http://get.adobe.com/reader/enterprise/

    After downloading, restart your computer and run the installer before doing anything else.

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