Participant

Question

Can't save PDFs

Forum|Forum|10 years ago
February 1, 2016
16 replies
170693 views

Why can't I save PDFs to my PC anymore? Whether in Reader or Acrobat Pro DC, the save button is grayed out. HELP

I have never had a problem saving PDFs to any PC. Now with some apparent move to the cloud, I no longer have the option to save. Why have a save button that is grayed out? I have tried Reader, I downloaded a trial of Acrobat Pro DC to see if that made a difference, but no. I cannot find any option within Adobe's menus to simply "Save" or "Save as" and save the PDF to my PC. It should not be this hard!!!

[Title edited for brevity and clarity by moderator. Original title moved to first paragraph.]

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kimbow

Participant

Had the same issue in Acrobat Pro - go to preferences and the general tab - uncheck the box next to 'Show online storage..."

K

krisr48748735

Participating Frequently

Here is what I've discovered....Adobe doesn't want to play with Chrome. So they will not make changes to make it easier for us. They want us to use Microsoft's Bing (which seems very archaic to me, but that's my opinion.)

I am now using FoxIt Reader....it's fabulous!!! And free. You can add (pay) for other add-ons, but the free version allows you to write/type on your documents and, I believe, sign the documents, also. I googled the best free pdf readers and this was one of the top, if not the top rated.

There is more than one way to skin a cat. I don't like companies that think they can "handle/manipulate" us into using "their" products. If the products don't play well with other products that are used by the majority of people, then.......ding ding k.o.!!

":

try67

Community Expert

The truth is the exact opposite, actually. Chrome doesn't want to "play" with Adobe. The Adobe plugin used to work in Chrome just fine but then they changed their policy regarding plugins and now it doesn't. Coincidentally (or maybe not), Chrome now uses its own built-in PDF plugin, which is sub-par when compared to the Adobe plugin. Firefox did the same thing, by the way.

And what you're saying about Bing doesn't make sense. What does it have to do with anything? Maybe you mean Internet Explorer?

Oh, and Adobe Reader can do both of those things without problems, and much more. But if you found an application that works for you then more power to you!

K

krisr48748735

Participating Frequently

Do you work for Adobe? If so, you'd best change the numerous posts that show up on Google explaining what I wrote.

I am aware that Adobe Reader can do both of what I shared the Foxit does. But I can't open Adobe Reader without having to manipulate how I can open the saved document. The reason for this post.

"Microsoft's Internet Explorer browser is so last year. With the introduction of Windows 10, the software giant has changed the default browser that comes with its new operating system and called it Edge."

G

good_Fireball5ED5

Participant

I had a similar problem. What I did was:

1. Right-clicked and then clicked "print"

2. Clicked "change" (changing the printer)

3. It opened up a new tab and one of the option was "save as pdf"

4. I clicked on that

5. Voila! it's saved.

ronnieb92937226

Participant

Here we go again & now Adobe is getting on the band wagon, congratulations.

Another example of how a company is shafting us into purchasing something that we already have & worked so well.

Just another ploy of deception just like Microsoft with its brain child "Office 365".

I have been using Adobe for years with no issues, now somebody decided to make changes for their own "Self Gratification" which renders its users helpless.

Well done Adobe, well done.

K

krisr48748735

Participating Frequently

Well, I guess we have to use another program from a different company. Try Architect 4 (version number), may not be the most updated but, you can get the updated version after downloading 4. So you can read and save without using Adobe's product. If a file you've opened won't save as...reopen using architect 4 from your toolbar or under Edit and Preferences, you can ask it to open with Architect 4.

Thanks, Adobe for your wonderful and timely assistance to this problem!!! (NOT!!)

R

redpipehill

Participant

A lot of people (including myself) seem to be frustrated with this, but I have a workaround.

When you open a pdf, click FILE and then reopen it from the recent documents list. You can then SAVE AS wherever you like.

That worked for me.

R

robinh86117125

Participant

Solved. Go to "Add or remove programs" Find Adobe Acrobat Pro DC. Click Uninstall

Find another pdf viewer that lets you save it onto your computer.

K

krisr48748735

Participating Frequently

LOL, Of course, one could uninstall and find a different program, that doesn't solve the issue with Adobe Acrobat Reader DC. The issue is still not resolved

Not sure how this was marked as helpful....I didn't mark the response as helpful. Evidently, Adobe must have. The response to uninstall and find another was not helpful. (common knowledge to do that, I would like an actual "fix".)

E

e-quipafrica

Participant

Until I read this thread, I found I could drag the icon for the attached .PDF file at the bottom of the email and drag it to the desktop of my iMac running OS Ver. 10.12.6. Then it was a matter of putting it in the right place on my HD.

After reading, I'll try some of the other methods described earlier.

Crazy!

S

stephen__B

Participant

It should not be so hard. Why has no one from Adobe provided a simple patch or answer to this problem ????????

Please Adobe read this forum and provide a simple solution. This problem is doing your reputation damage.

How can I ensure that when I open a PDF file that I can then simply save it on my hard drive or cloud storage. This used to be so so simple.

Stephen

K

krisr48748735

Participating Frequently

Stephen_b

While you have your document open, click on "Help" and then click on "Repair Installation".

Try that...it worked for me. Know I can open in Adobe Acrobat Reader DC and save as the same.

Kris Rezac

T

tinai85955929

Participant

I just discovered a trick. In my download list, I clicked on an older file and the "save as" feature opened. Then, when I went back to the file I want to save, the "save as" feature was back on.

Sunil_Soni

Adobe Employee

Hello everyone,

You need not to disable our custom save as dialog from the preferences.

We have fixed similar issues in our latest release on 11th Oct,2016.

So just update our product via Help-> Check for updates... and let us know if it works.

-Thanks

Sunil Soni

A

Anonymous

Hello everyone,

I recently took over my ex-coworker's PC and had the same problem. I could not figure out why I was not able to 'save' or 'save as' any type of PDF file so I ended up in this forum. I tried downloading the software again (like it was suggested) and it worked once but some reason it reverted back to not allowing me to 'save' or 'save as'. As you can imagine I was frustrated! I decided to click around again and found that if I right click the attachment from the email - it works!!!!

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