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tiptont95010469
tiptont95010469
Participant
February 1, 2016
Question

Can't save PDFs

  • February 1, 2016
  • 16 replies
  • 170693 views

Why can't I save PDFs to my PC anymore? Whether in Reader or Acrobat Pro DC, the save button is grayed out. HELP

I have never had a problem saving PDFs to any PC. Now with some apparent move to the cloud, I no longer have the option to save. Why have a save button that is grayed out? I have tried Reader, I downloaded a trial of Acrobat Pro DC to see if that made a difference, but no. I cannot find any option within Adobe's menus to simply "Save" or "Save as" and save the PDF to my PC. It should not be this hard!!!

[Title edited for brevity and clarity by moderator. Original title moved to first paragraph.]

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    16 replies

    Show previous replies
    B
    bcollies
    Participant
    October 25, 2016

    From another thread, which worked for me:

    Acrobat Reader/Preferences/General/uncheck box for "show online storage when saving files"/ok

      D
      djcanders
      Participant
      September 11, 2017

      thanks

      good simple advice

      worked a treat

      C
      CreditUnionIT_MarketUSA
      Participant
      August 9, 2016

      One of our users suffered this same issue for a while. We finally found the culprit. A plugin from Watchdox that removes the "Save as" option from the File Menu. Once we killed that process and prevented it from starting during boot, the "Save as" options is available again. There are probably many other pdf protection plugins that disable the save as so it's a good place to check for issues.

        ajuso
        ajuso
        Participating Frequently
        September 13, 2016

        Thanks... Where and how can we find and change those options about protection plugins like "watchdox" and solve this problem??

          C
          CreditUnionIT_MarketUSA
          Participant
          June 23, 2016

          Any sort of update on this issue/bug/annoyance?

          We have Acrobat Pro DC, version 2015.016. As of approximately 2 weeks ago, the option to "SAVE AS" is grayed out on the File menu. There is no error, the screen does not hang, has nothing to do with editing the document. Simply, we have a pdf document open, we would like to save a copy of it. In Acrobat 7, we can click on FILE, select SAVE AS, and save the document where we want. In DC Pro, the SAVE AS function is grayed out. The keyboard short Shift-CTRL-S will work. Why is the "SAVE AS" button grayed out and what update happened in the last few weeks that did this?

            M
            mooseevi
            Participant
            August 6, 2016

            Thank you for that tip Shift-CTRL-S. Really helped. What also works is if you were emailed the PDF then you can just save as from the email. But this way is better. THANK YOU!!!

              neilc64394648
              neilc64394648
              Participant
              April 9, 2016

              I sympathise totally. You can save to the cloud but how do you retrieve files from the cloud and then save them to your computer or attach them to emails?

              Doesn't anyone from Adobe read this forum??

                G
                gelindam41654976
                Participant
                April 2, 2016

                Can someone answer this greyed out problem is causing a problem with my biz and it is frustrating! Idon't need to edit my legal forms for contracts but yet Adobe is not letting me "save as" file like I use to. HELP ADOBE with this issue!!! Ido not want to save these on cloud I want saved on my computer. I have a mac, but I hear windows is having same issue.

                  libbyh1228
                  libbyh1228
                  Participant
                  May 4, 2016

                  Has an answer been provided to this critical question?  I have a Real Estate business... need to save files to my computer and be able to attach to an email.   THIS IS CRITICAL!!  Please help!!!

                  Need to SAVE and SAVE AS without editing

                    neilc64394648
                    neilc64394648
                    Participant
                    May 4, 2016

                    Choose “Save As” from the File Menu. A window opens up showing your recent folders or you can “Choose a different folder”.

                    Good luck.

                    Neil

                      A
                      Anonymous
                      February 1, 2016

                      Hi ,

                      The save button is grayed out until you make any changes to the PDFs.

                      When changes are made to the PDF for the first time, the file will have to be SavedAs.

                      Making subsequent changes to the file in the same Reader instance will allow Save.

                      You could restart your machine one and then relaunch Reader/Acrobat and then see.

                      Regards

                      Sukrit Dhingra

                        tiptont95010469
                        tiptont95010469Author
                        Participant
                        February 1, 2016

                        I have nothing to edit - I want to save a PDF that was emailed to me. Why in the world does that functionality no longer exist? And apparently you have to pay to edit...so you're telling me there is no other way to save PDFs that I have no intention of editing"?

                          A
                          Anonymous
                          February 1, 2016

                          Hi ,

                          It seems like you are on Reader and that does not let you edit a PDF.

                          If that was emailed to you ,you must have downloaded the PDF and it would be automatically saved.

                          Regards

                          Sukrit Dhingra

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