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R
rejic5730673
Participant
October 4, 2018
Answered

Can't send email attachment after update

  • October 4, 2018
  • 3 replies
  • 2819 views

After updating the version to 2019.008.20071, we are not able to send the Invoice to an Email attachment.  It is not going beyond this..

    This topic has been closed for replies.
    Correct answer arvindy

    When our users try to use the Send as Attachment option and click Continue it doesn't work.  They either get a prompt to sign in or nothing happens at all.  I verified that the mail default in Adobe preferences is set to Microsoft Outlook which is something I found in another post.  I've done a repair on Adobe and Microsoft Office and that didn't solve the issue either.  Any ideas on why the mail message window is not popping up?


    Apologies for the inconvenience caused!

    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : How to use the email icon to directly send file as attachment

    Please let me know if it helps.

    Regards,

    Arvind

    3 replies

    sandys1348
    sandys1348
    Inspiring
    October 4, 2018

    I disabled the Adobe PDF Reader in the IE add-ons which allowed the pdf to open in Adobe Reader rather than browser.  I was then able to use the send as attachment option with my default email application (Microsoft Outlook).  I was not prompted to sign into Adobe.  This is not a resolution but it is a work around until Adobe resolves the issue.

    A
    Adobe Employee
    arvindy
    Adobe Employee
    October 5, 2018

    Apologies for the inconvenience caused!

    We are looking into it. We will let you know once we have a solution.

    Regards,

    Arvind

    A
    Adobe Employee
    arvindy
    Adobe Employee
    October 5, 2018

    Hi bryanj22057808 ,

    ​If you use the option "Send as Attachment" in the Share pane, Reader will not prompt you to sign-in. For the other options "Invite People" and "Get Link" you need to sign-in before proceeding.

    Regards,

    Arvind

    B
    bryanj22057808
    Participant
    October 4, 2018

    I'm seeing almost the same thing.  After we hit Send, we are prompted with a window REQUIRING us to sign into Adobe or use Facebook or Google to sign in.  This level of tracking for a free Reader DC is complete BS. 

    T
    Test Screen Name
    Legend
    October 4, 2018

    This seems to be a new feature with many issues. I recommend you send the mail from your email app until it is fixed.

    R
    rejic5730673Author
    Participant
    October 4, 2018

    We are trying to send the Invoice attachment from SAP. So I am not sure, how this will work with Email app.

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