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R
RubRamRod
Participant
October 12, 2018
Answered

Can’t send pdf. as attachment with Mac Mojave

  • October 12, 2018
  • 1 reply
  • 2446 views

Acrobat 2019.008.20074 can’t send pdf. as attachments with Mojave 10.14

I have reinstalled the App., given control to it, trashed Preferences folder, verified default mail account, enabled Automator actions, but still when trying to send a pdf. as mail attachment, appears the message “An error occurred while trying to create a mail document.  Adobe Acrobat is unable to complete your request.”

This topic has been closed for replies.
Correct answer AnandSri

Hello RubRamRod,

Try uninstalling from the Application menu and then check. If you still experience any issue, I will request you to contact the support team so that they can schedule a remote session and can assist you in a better manner.

For Chat support Contact Customer Care

I have shared the direct contact details for call support by direct message, please check your email inbox.

Thanks,

Anand Sri.

1 reply

AnandSri
AnandSri
Legend
October 12, 2018

Hello RubRamRod,

We're sorry for the trouble you had with Adobe Reader, please try the suggestions from the following Adobe article and discussion and see if that helps

Attach to email option is not working | Acrobat DC, Acrobat Reader DC

Error when using Outlook as default mail application in Acrobat DC (Sign and Send PDFs)

If you still experience any issue, use Acrobat cleaner tool to remove installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once Adobe Reader is installed, download the latest patch of Adobe Reader 10.008.20074 from help>check for updates.

Reboot the machine and try sending the PDF file as an email attachment and check.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

R
RubRamRodAuthor
Participant
October 12, 2018

Thank you very much for your prompt answer.

Problem is Acrobat Cleaner Tool specifies that "IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER".

I have the Creative Cloud Suite with all your apps.

AnandSri
AnandSriCorrect answer
Legend
October 12, 2018

Hello RubRamRod,

Try uninstalling from the Application menu and then check. If you still experience any issue, I will request you to contact the support team so that they can schedule a remote session and can assist you in a better manner.

For Chat support Contact Customer Care

I have shared the direct contact details for call support by direct message, please check your email inbox.

Thanks,

Anand Sri.

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