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A
Anonymous
April 9, 2017
Question

Can't sign documents Sign symbol grayed out. Adobe DC

  • April 9, 2017
  • 2 replies
  • 730 views

I could sign one of the documents sent to me but I can't sign the others. I checked the security options and signing is allowed. Every time I click fill and sign it doesn't load like the other and the sign symbol is grayed out. Please help

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2 replies

A
alanordway
Participant
June 27, 2018

I had a similar problem. The cause of it was the the pdf had already been signed by another person and they used a digital certificate to sign. Therefore, I had to also use a certificate to sign it and could not use "Fill & Sign" to sign.

    Sunil_Soni
    Adobe Employee
    Sunil_Soni
    Adobe Employee
    April 10, 2017

    Hello Shanau04,

    Please provide the steps to the issue and screenshot if possible.

    -Thanks

    Acrobat Team

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