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bs81477053
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October 25, 2018
Answered

Can't turn off protected mode

  • October 25, 2018
  • 1 reply
  • 4601 views

Hi,

I installed acrobat reader, and everytime I open a pdf a window appears with this message:

AC Reader cannot open the file in protected mode due to a problem with your system config. I tried to disable protected mode, but I can't because the program blocked to disable the feature.

Do anybody have the same problem ?

Thanks,

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Bs,

    We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify, refer to the Adobe article Identify the product and its version for Acrobat and Reader DC

    Make sure that you have the latest version of Adobe Reader version 19.008.20080 installed, check for the updates from help menu of Adobe Reader>check for updates. Reboot the machine after updating Adobe Reader.

    Please check if compatibility settings are applied under Reader shortcut:

    • 1- Find Reader shortcut on the desktop>right-click>Properties
    • 2- Check if the box next to "Run this program in compatibility mode for" is checked.
    • 3- If it is, uncheck the box>click Apply>OK, try opening pdf and see if that works.

    You may also refer and try the suggestion from the following Adobe discussion incompatability

    If possible, disable any security software you had and check.

    Is it a Mac or Windows machine and what is the version?

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    October 25, 2018

    Hello Bs,

    We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify, refer to the Adobe article Identify the product and its version for Acrobat and Reader DC

    Make sure that you have the latest version of Adobe Reader version 19.008.20080 installed, check for the updates from help menu of Adobe Reader>check for updates. Reboot the machine after updating Adobe Reader.

    Please check if compatibility settings are applied under Reader shortcut:

    • 1- Find Reader shortcut on the desktop>right-click>Properties
    • 2- Check if the box next to "Run this program in compatibility mode for" is checked.
    • 3- If it is, uncheck the box>click Apply>OK, try opening pdf and see if that works.

    You may also refer and try the suggestion from the following Adobe discussion incompatability

    If possible, disable any security software you had and check.

    Is it a Mac or Windows machine and what is the version?

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

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