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Participant
September 15, 2019
Question

Can't update but kep getting prompts to do so

  • September 15, 2019
  • 1 reply
  • 283 views

I keep gettig prompts to update Acrobat Reader.  My computer does not meet system requirements for the update (older OS and browser).  But I keep getting annoying prompts to download and install the update several times a day.  How do I STOP this?

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    1 reply

    Participating Frequently
    September 16, 2019

    What exact Acrobat Reader version do you have installed? Which exact OS version?

    Can you provide an image of the "prompts to download and install the update"?

    Best if you could enable verbose updater logging and provide verbose log file (full file in the private message). Please search this forum for "iLogLevel" registry value for instructions.