Participant

Question

Cancel Account

Forum|Forum|9 years ago
June 9, 2017
2 replies
1060 views

10 June 2017. I have tried everything possible on the ADOBE website to stop ADOBE SYSTEMS SOFTWARE from trying to debit my bank/card account for products I DON'T want.

Every attempt to contact ADOBE ends up going around in circles. I can buy. I can update. But I can't cancel. Can someone at Adobe contact me as this issue is affecting my bank account.

This topic has been closed for replies.

A

Abdulkader5FA0

Participant

I want to cancel the free trial account as soon as possible.

try67

Community Expert

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Jantzen.Belliston

Adobe Employee

Hi,

I'm sorry to hear you've had a hard time canceling your account. Can you tell me which products you're trying to cancel? Once I know this, I can make sure this gets to the correct team.

Currently, you've posted in the Experience Cloud community which encompasses all of Adobe's Marketing solutions (Analytics, Target, Audience Manager, Experience Manager, Social, DTM, ect..). Typically, these solutions are sold to companies rather than individual users.

If you have a Creative Cloud subscription, I was able to find a knowledge base article showing how to cancel your account.

Cancel your Creative Cloud membership

Once I know which solution you're trying to cancel I'll also move this post to the correct forum to ensure it is seen my the appropriate audience.

Thank you,
Jantzen

A

AdobecondmeAuthor

Participant

Dear Jantzen,

Thank you for contacting me regarding my attempts to cancel my Adobe

account.

The reason for cancelling my account is simple. I have an Adobe account

that has no product purchases and yet, Adobe PDF Pack Subs deducted from my account

Back to cancelling my Adobe account. I had FREE access to Adobe Reader,

Acrobat and Creative Cloud and my account had/has no outstanding payments,

no record of purchases and no record of product codes. I attempted to close

my account unsuccessfully. I entered details into each window as requested

and I ended up back where I started from on at least three occasions. I

posted my complaint on whatever Adobe site that I could, purely from

frustration

I can provide a VisaCard number to Adobe if it is willing to reimburse me

for the amount debited from my account. I shall also advise my card

provider if Adobe agree to reimburse funds. They can monitor the

transaction on my behalf.

I trust that I haven't bored you with my issues but I will ask, "what would

you do if it happened to you?"

Once again, thank you for taking time to contact me. I trust all issues

will be resolved, soon.

Yours sincerely,

Gary McMaster

Community Manager Edit: Removed all personal information

On Sat, 10 Jun 2017 at 02:37, Jantzen.Belliston <forums_noreply@adobe.com>

Jantzen.Belliston

Adobe Employee

Hi Gary,

For your protection, I've removed a lot of the back story and personal information you included in your response. These forums are open to the public so I'd hate for any of your personal information to fall into the wrong hands.

I'm sorry to hear about your troubles. You mentioned your account was charged for something related to our Creative Cloud, specifically Adobe Reader and PDFs. I'm going to move this thread over to our Creative Cloud community so the team there can continue to help you out.

Thanks,
Jantzen

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