Cancellation of my subscribtion

Hello,

I am trying to cancel my Adobe subscription and the website will not let me complete it. Every time I go to Plans, click "Cancel your plan" and follow the steps, I get a message saying "An error has occurred." The cancellation never goes through.

I have been trying this for about three weeks now, on different days and using different devices, and I get the same error every time.

My account email is: goop.gooxi@gmail.com

Thank you.