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R
Reader for tablet
Participant
December 7, 2020
Question

Cannot access the Acrobat: Sign-in issues

  • December 7, 2020
  • 2 replies
  • 1192 views

When I open the Acrobat app on my phone, I am unable to sign in as the Continue button does not work. I have no trouble signing in on a browser online.

This topic has been closed for replies.

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 19, 2021

Hi Timothy,

 

Thank you for reaching out and sorry for the trouble.

 

We did check your account and see that you are subscribed to the Acrobat PDF pack service.

As you are not able to sign-in to the application, please let us know what happens. If you receive any error messages, please share.

It would be helpful if you can share the screenshot or a small video of the issue occurring at your end.

Share the OS version on the machine.

 

Thanks,

Meenakshi

 

 

T
TimOnTheLevel
Participant
February 19, 2021

Mac OS 10.11.6

Acrobat Reader DC

Architecture: x86_64
Build: 19.10.20099.322322
AGM: 4.30.85
CoolType: 5.14.5
JP2K: 1.2.2.42832

 

first shot the sign in screen, second the sign in screen with the mouse pointer hovered

T
TimOnTheLevel
Participant
February 20, 2021

it does not seem the picture of the mouse cursor/pointer is visible - there is a grey, slashed circle - it is not possible to enter data on page or "continue"

T
TimOnTheLevel
Participant
February 18, 2021

I am having the same issue, but with Acrobat DC on a Mac.  Grey circle and slash appears over the sign in window.  Have tried full uninstall and clean reinstall.  Able to sign in via web or on mobile, but not through the DC app which used to work - as above, cannot use "continue" button.

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