Cannot add a SharePoint online site to Acrobat Reader DC

Forum|Forum|9 years ago
February 7, 2017
4 replies
17311 views

Hi all,

I have Acrobat Reader DC and we use Office 365 with SharePoint online.

When I try to add a sharepoint site through 'Home -> Add Account -> SharePoint Site', this never works.

When asked for 'my sharepoint account' I enter my company e-mail address, then I browse (in a web browser) to the SharePoint doc library I wish to add and copy/paste that URL into the URL field.

I am then asked to authenticate which works, promptly followed by the error

"Acrobat Reader: Access Denied. You might not have permission to access this network resource. Please contact the Server Administrator".

Nevertheless I am sure I have access since I can access it perfectly via web browser.

P.S.: I can add my OneDrive for Business without any issue so the authentication portion towards O365 seems to be working.

Any ideas as to what I am doing wrong?

This topic has been closed for replies.

Correct answer Adorobat

Hi steveh16366084,

Could you please try the steps suggested in the following link?

Troubleshooting SharePoint and Office 365 integration with Acrobat

Thank You,

Shivam

T

Timothy35766619fjyx

Participant

A change in security preferences fixed it for me. See https://anakage.com/blog/access-denied-in-adobe-reader/

P

Patrick27011843ldj3

Participant

One, and only one, of my users was running into this issue after dozens of others had added sharepoint as storage location with no issue. The user added the local sharepoint sight to trusted websites and it still didn't work. Finally I added a link to the SSL site link. If your mapped folder path is https://local.sharepoint.com, your SSL link is \\local.sharepoint.com@SSL\ where "local" is your server name. Sorry, I'm not a IT expert, this is what I've discovered through trial and error. Maybe someone with more expertise can expand on what I've found. But once I entered \\local.sharepoint.com@SSL\path into trusted websites, access was granted. Hope this helps

F

FSchuurman1968

Participant

Hi, This more that 2 years old. De Signin process is updated by Microsoft. I have a user with Office 365 Business, Acrobat Reader DC (19.21 version), NL. I can add a OneDrive account. I can input the SharePoint data but nothing happens. i updated Windows 10, I added the SharePoint URL to trusted sites in IE 11 and Edge. I updated Acrobat Reader DC. There is no policy in place to disable SharePoint. I rebooted. I created an Adobe Account.

The Browser signs the user in with the Windows 10 credentials. I used also a private browser to sign the user in, but then i did not get an option to stay signed in, like the troubleshooter page suggests.

Anyone any thoughts? After searching the interweb and looking for possiblilities to try, i am running out of them.

Happy Holidays,

Cheers,

A

Anonymous

Hi, here the solution we found yesterday.

You have to change the SPO tenant settings : LegacyAuthProtocolsEnabled.

You this powershell commands: Set-SPOTenant -LegacyAuthProtocolsEnabled $TRUE

The problem seem on the side of adobe apps that are not up to date with the modern authentication. So Adobe take note, your apps do not use the SPO authentication correctly or the modern authentication.

Regards,

R

Reza0D44

Participant

Hello, is this an easy fix for someone without any programming knowledge? I am concerned to make a change that then messes around with out sharepoint.