Skip to main content
patk11
patk11
Participant
November 13, 2017
Answered

Cannot connect document cloud from Acrobat reader DC

  • November 13, 2017
  • 1 reply
  • 1016 views

I am using Acrobat reader DC (2017.012.20098) on windows 10 x64.

Also I use adobe document cloud with basic plan (Free).

When I open acrobat reader dc  on my windows desktop, there is no option or menu for "document cloud".

In home tab, there are

Recent files

Storage (My computer / Add account)

When I click add account, there are [box] [dropbox] [onedrive] [sharepoint site]. But [document cloud] is not there.

For your reference, I logged in with my adobe ID in windows Acrobat reader DC.

Also I can open pdf file in document cloud from my android tab.

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Patk,

    Thanks for sharing the detailed description.

    As per the information shared above, that you are not getting the "Document Cloud" storage in the home tab. So I assume that you are working on work computer or its settings are customized by your IT team?

    Because there isn't any specific settings in the application itself which you can allow or disable to get the "Document Cloud" storage.

    Its only possible by the customization during installation and that might be managed by your IT team.

    You may check with them once.

    Regards,

    Akanchha 

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    November 13, 2017

    Hi Patk,

    Thanks for sharing the detailed description.

    As per the information shared above, that you are not getting the "Document Cloud" storage in the home tab. So I assume that you are working on work computer or its settings are customized by your IT team?

    Because there isn't any specific settings in the application itself which you can allow or disable to get the "Document Cloud" storage.

    Its only possible by the customization during installation and that might be managed by your IT team.

    You may check with them once.

    Regards,

    Akanchha 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices