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carolb33837032
Participant
January 10, 2018
Question

Cannot Connect to DDE server

  • January 10, 2018
  • 2 replies
  • 858 views

My acrobot reader just stopped working.  When I try and open a pdf document I get the message "cannot connect to DDE server"

    This topic has been closed for replies.

    2 replies

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 18, 2018

    Hi Carolb,

    Please try following troubleshooting steps:

    1- Check for updates - click "check for updates" under help menu.

    2- If that doesn't work, repair Reader by clicking "repair installation" under help menu. Reboot the machine after repair and try again.

    3- If issue still persists, remove Reader using cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, download Reader from here: Adobe - Adobe Acrobat Reader DC Distribution , reboot the machine and try again.

    You may also refer to the troubleshooting steps given in these links: Acrobat failed to conect to DDE servers ?​ Fatal error: Cannot connect to dde server; is this Acrobat a virus?

    Feel free to update this discussion if you need any help.

    Shivam

    C
    carolb33837032Author
    Participant
    January 10, 2018

    What do I need to do?

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