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François30000827npxj
Participant
May 22, 2023
Question

Cannot digitally sign document

  • May 22, 2023
  • 1 reply
  • 350 views

Hi all,

Hope someone can help there.

I recently joined a new company which provided me an adobe Pro account in order to use Acrobat for signing our company internal PDF document.

I downloaded the app (Acrobat Reader) and it went well but when trying to use the "sign" option in Acrobat reader, I always got denied with a message asking to ask for the administrator to authorise this service. Unfortunately from the admin console (I ask my boss to check) my user is there and apparently I'm allowed to use the feature.

Any idea what could prevent this feature ?

PS: I tried to uninstall / reinstall Acrobat Reader but with no luck

Thanks for your help in advance

 

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
May 22, 2023

You say they provided you with access to Acrobat Pro, but that you installed Reader. The two are not the same thing. Reader is a free application with limited functionality. Acrobat is a paid-for application with capabilities of editing and creating PDF files. Maybe your permission is set for Acrobat, not for Reader. Ask IT to install and set up the application properly on your machine.

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