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jasonw77006990
Participant
May 20, 2015
Question

Cannot find or create the font ‘ArialMT’. Some characters may not display or print correctly.

  • May 20, 2015
  • 4 replies
  • 71870 views

I am using Windows 7 64 bit and get this prompt and text is missing!!! How can I correct this?

This topic has been closed for replies.

4 replies

kro-m11231511
kro-m11231511
Participant
January 28, 2020

This is seriously frustrating. Up until today the PDFs created by our software provider opened and we could add text without issue. Now all of a sudden Adobe Acrobat DC (pro, full version) has an issue adding text to one of our PDF reports from our software provider. I am getting the error mentioned within this thread "Cannot find or create the font 'xxxxxx+ArialMT'. What does this mean? I have gone through every possible "fix" listed within the support community sites. 

Dov Isaacs
Dov Isaacs
Legend
January 28, 2020

I don't know what fixes you applied, but often this problem has to do with the PDF creator using CID / Identity-H encoding for the font and not properly producing the the proper encoding tables within the PDF file.

If you can post a sample, we can confirm what the issue may be. There was no new Acrobat update since December 2019 and thus, nothing changed in Acrobat itself over the last few days.

 

            - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
    T
    TrailBlazerCIED
    Participant
    March 24, 2020

    I ran in to this same issue and see Identity-H encoding for ArielMT (embeded).

    B
    brenth48230898
    Participant
    August 15, 2018

    I googled ArialMT because I was having the same issue as described.  I ran across this post.  Tried to go through the actions described above.  They were unsuccessful.  Then I went back to the google results and found one to download the ArialMT font.  Closed the PDF, installed the font, reopened the PDF and it opened without error.  Hopefully this corrects your issue as well.

    P
    PrintNGuy
    Participant
    February 2, 2018

    Ran Into The Same Thing In A  •PDF ...

    Here Was My Work Around

    • 1.  Open The  • PDF
    • 2.  Go To  [Documents]  &  Select  [Reduce File Size]  &  Save As A Different Name

    I Used This On BluePrints (To Scale)

    If That Doesn't Work ...    Try

    • 1.  Open The  • PDF
    • 2.  Go To  [File] → [Export] → [Image]  &  Select  [JPEG]  &  Save
    • 3.  Then Open That File With Adobe
    • 4.  If That is Not A Clear Enough Try Install A Unix Based Program "GIMP-v2•8" Or Better (It Is A No-Charge Program – Since It Is An 'Open Source' Program).   When You Import The  •PDF File, You May Want To Move The Import Setting From 100.00 >To> 400.00 (Play With That Part Till You Get It Right)

    This Program Can Make Pristine BluePrint Copies That Will Print To Scale

    Good Luck   :-)

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    February 2, 2018

    This functions are not available in Acrobat Reader.

    AadeshSingh
    Community Manager
    AadeshSinghCommunity Manager
    Community Manager
    May 20, 2015

    Hi Jason,

    It sounds like the font information isn't being embedded properly. Lot of the MT fonts will not embed (a licensing issue with MS). Go to File>Properties>Fonts. Does it list ArialMT and does it say embedded or embedded subset next to it?


    Also try this :-

    Open Adobe Reader

    Go to Edit -> Preferences ;> Internet

    Uncheck "Display in Read Mode by Default".

    Let me know if it works.

    Regards,

    Aadesh

    J
    jasonw77006990Author
    Participant
    May 20, 2015

    I tried this: Open Adobe Reader

    Go to Edit -> Preferences ;> Internet

    Uncheck "Display in Read Mode by Default".

    ….and it did nothing.

    Also, when I went to File>Properties>Fonts

    And it says:

    ArialMT

    Type: TrueType

    Encoding: Ansi

    Actual Font: Unknown

    Still nothing else is working. Not sure if I can substitute a font or what in Adobe. I have been getting this message for a couple years now and I finally need to correct this!!

    Be a blessing to someone today!!

    Jason E. Whaley

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    AadeshSingh
    Community Manager
    AadeshSinghCommunity Manager
    Community Manager
    May 20, 2015

    Hey Jason ,

    Please let me know the version of Acrobat/Reader installed on your computer?

    Also, let me know if the PDF files are created using AutoCAD?

    Regards,

    Aadesh

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