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haeweber
haeweber
Participant
February 10, 2026
Question

Cannot find or create the font "Helvetica"...

  • February 10, 2026
  • 3 replies
  • 171 views

Hello!

 

Recently we have had a user encounter an error when using Adobe Acrobat Pro that states the following:

 

Cannot find or create the font ‘Helvetica’. Some characters may not display or print correctly.

 

I have manually ensured that this user has all Helvetica-related fonts installed on their device, and verified that other users are not having this issue when opening this document, so i’m unsure what else to do.  I have also repaired and reinstalled Adobe Acrobat.  Any insight would be greatly appreciated.

 

    3 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 13, 2026

    Hi Guys, 

     

    The latest planned update is now live and includes a fix for the issue. 

     

    Please update the app to the latest version and share your feedback.

     

    Regards,

    Souvik

    B
    bryan46250
    Participant
    February 12, 2026

    I have a user that is also having this same issue.  Another user can open the same file without issue.  What is interesting is I opened one file that opened fine, closed it, and then opened the same file again and got the error.

    It is also somewhat random for the user.  Some PDFs open fine while others give the error message.

    laura_0869
    laura_0869
    Participant
    February 12, 2026

    There are several people in our office having the same issue. There are some users that have no problem then others keep getting the error message. 

    trevor_4646
    trevor_4646
    Participant
    February 11, 2026

    I am experiencing the exact same issue when opening PDF documents within one of our vendor packages. I noticed though if I save the document locally it opens without error’s. The PDF docs that I have tested so far do not use the Helvetica font at all which is quite odd. The adobe reader version is 25.001.21184.0. Any insight on this would help tremendously!

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      February 11, 2026

      Hi ​@haeweber ​@trevor_4646,

       

      Our team is aware of the issue and has been working on it.

       

      The fix should be live with the upcoming planned update.

       

      We request your kind understanding and patience while the fix is released.

       

      Regards,

      Souvik

        laura_0869
        laura_0869
        Participant
        February 12, 2026

        When is the upcoming planned update? 

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