Cannot get Export PDF to work on new laptop using Acrobat Reader DC

Question

Hi - I'm subscribed to Export PDF and used it on my old laptop with AR DC - have downloaded on new laptop logged into AR DC and keeps prompting for upgrade even though subscription is current and works on Cloud version...

How do I get it to work on this new computer?

Thank you!

Adorobat · Answer

Hi Peterc,Also, check if you are using Export PDF in Adobe Reader application. You can check the same using the steps given in this link: Identify the product and its version for Acrobat and Reader DC If its Adobe Acrobat, you can download Adobe Reader from this link: Adobe - Adobe Acrobat Reader DC Distribution Feel free to update this discussion if you need any help.Shivam

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