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Sathish254360712opy
Participant
July 28, 2022
Answered

Cannot install Adobe Acrobat reader on my macbook pro

  • July 28, 2022
  • 1 reply
  • 963 views

Hi, am unable to install the Adobe Acrobat reader onto my mac. It's a new macbook pro & am trying to install for the first time.

Am able to download the .dmg file, but on running it get an error message as attached.

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi Sathish,

 

Thank you for reaching out.

 

Please run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh) and reboot the Mac.

Then install Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

Check if that helps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
July 29, 2022

Hi Sathish,

 

Thank you for reaching out.

 

Please run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh) and reboot the Mac.

Then install Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

Check if that helps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

S
Sathish254360712opyAuthor
Participant
July 29, 2022
Dear Meenakshi,

Thank you for your quick response.
I tried to run the cleaner, but am getting the error messages as attached.
Please advise how to proceed.

Thanks,
Sathish
S
Sathish254360712opyAuthor
Participant
July 29, 2022
Hi Meenakshi,

Though the clean up was not working, I rebooted my mac & used the link you
sent for installation & it worked!

Thanks so much & much appreciated!

Regards,
Sathish
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