Cannot install Adobe Acrobat reader on my macbook pro

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Hi, am unable to install the Adobe Acrobat reader onto my mac. It's a new macbook pro & am trying to install for the first time.

Am able to download the .dmg file, but on running it get an error message as attached.

Install update and subscribe to Acrobat

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Meenakshi_NegiCorrect answer

Legend

Hi Sathish,

Thank you for reaching out.

Please run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh) and reboot the Mac.

Then install Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

Check if that helps.

Let us know how it goes.

Thanks,

Meenakshi

Meenakshi_NegiCorrect answer

Legend

Hi Sathish,

Thank you for reaching out.

Please run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh) and reboot the Mac.

Then install Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

Check if that helps.

Let us know how it goes.

Thanks,

Meenakshi

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S

Sathish254360712opyAuthor

Participant

Dear Meenakshi,

Thank you for your quick response.
I tried to run the cleaner, but am getting the error messages as attached.
Please advise how to proceed.

Thanks,
Sathish

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S

Sathish254360712opyAuthor

Participant

Hi Meenakshi,

Though the clean up was not working, I rebooted my mac & used the link you
sent for installation & it worked!

Thanks so much & much appreciated!

Regards,
Sathish

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