Cannot install Adobe reader, says never version already installed.

Question

Hi

I seem to have a similar issue to many others that I was getting an unsuccessful update. I then removed the reader completely and attempted a fresh install. I now get that there is a newer version installed. I note the file name has 2019 in it, not sure if that is related.

I have removed completely, deleted the folder, used to the removal tool and still have the same result. I now do not have a PDF reader at all that I can use.

Any additional information would be appreciated.

Thanks

Alan

alank67774278 · Accepted Answer

Hi Amish, Yes tried the removal tool and fresh install with reboots. Deleted any left folders. Same result. RegardsAlan

Mohd Amish · Answer

Sorry about your problem. Are on Windows or Mac?

Did you use the cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Please try to install Reader from: Adobe Acrobat Reader DC Install for all versions and let us know how it goes.

If the above steps wont work, I will sync with you for some troubleshooting steps.

Thank you for your patience.

-Amish

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