Skip to main content
timothyt37648510
timothyt37648510
Participant
March 19, 2018
Answered

Cannot open government form DD 2813

  • March 19, 2018
  • 2 replies
  • 2200 views

I bought Adobe 8.0, but my computer shows only Adobe Acrobat DC and Adobe Creative Cloud.  I don't care what the application is.  I just need to download Government form DD2813 and every time I open the form I get nothing but a message saying I need Adobe 8.0 or higher.  I paid for Adobe 8.0 and right now I'm very unhappy that the software is not working.  How can I down load and see DD 2813?

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi Timothyt,

    I see that you have Adobe Acrobat DC subscription.

    When you try to open the DD 2813 form, do you get the same screen as shown below?

    If yes, please download the PDF form using the download icon at top right and save it on your local machine.

    Then you can simply open the saved file in either using Adobe Acrobat Reader DC or Adobe Acrobat Pro C.

    Let us know if you need any help.

    Regards,

    Meenakshi

    2 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    March 20, 2018

    Hi Timothyt,

    I see that you have Adobe Acrobat DC subscription.

    When you try to open the DD 2813 form, do you get the same screen as shown below?

    If yes, please download the PDF form using the download icon at top right and save it on your local machine.

    Then you can simply open the saved file in either using Adobe Acrobat Reader DC or Adobe Acrobat Pro C.

    Let us know if you need any help.

    Regards,

    Meenakshi

    timothyt37648510
    timothyt37648510Author
    Participant
    March 20, 2018

    Actually, If I right click on the icon link and "Save as" with a name file

    to my personal desktop, I can view and see the form in Adobe.  I just

    cannot hit the link and see it immediately upload.  Thanks for your tip. It

    helped me solve my problem.  I will keep my Adobe subscription because my

    wife is a teacher and me as a Army Reservist Soldier we need it for

    changing technology in our work and I can right off the cost from our

    federal taxes.  Thanks again for your help.

    Timothy Taite

    [Personal details removed by moderator]

      try67
      Community Expert
      try67Community Expert
      Community Expert
      March 19, 2018

      You should not have bought it. Acrobat 8 is extremely old and not compatible with any current operating system.
      If you can still get a refund, do! All you need is the latest version of the free Reader to be able to open the file, but if you have access to Acrobat DC then it's even better. Simply use it to open the document and it should work fine.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices