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Participant
September 19, 2019
Question

Cannot open neither newly-created nor hyperlinked files in Reader

  • September 19, 2019
  • 2 replies
  • 390 views

Hello,

I have the following issue in my Windows 10 pc:

when I save a Word file as PDF, rather than automatically opening it in Reader I receive an error message like 'No application registered to open the file' (freely translated from Italian). So I have to go to the Computer Resources and open it from there.

The same happens when I try to open a link to a PDF file that is saved in my HD from a Word document.

There seems to be a mis-communication issue between Word and Reader.

Is there a solution to fix this problem?

I am using Adobe Acrobat Reader DC (that works fine in all other respects).

--Carlo

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2 replies

Amal.
Community Manager
Community Manager
September 19, 2019

(Edited Response)

 

Hi Carlo,

 

Thank you for confirming that, we are glad to hear that the issue got resolved.

 

Feel free to contact us for any assistance in the future.

 

Regards,

Amal

carlo_pipAuthor
Participant
September 19, 2019

FIXED!

I went to Preferences > General > 'Select as default PDF reader' and followed the instructions. A previous version of Reader was selected.

Now it works.

--Carlo