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patw48931694
Participant
October 11, 2018
Answered

Cannot open old pdf files

  • October 11, 2018
  • 1 reply
  • 2900 views

Since some Adobe  upgrade this week, I am unable to open any pdf files made previously.  l can save and open new ones but the icon on the old ones changed and they just open to a blank screen.

Has anyone else had and solved this problem?

    This topic has been closed for replies.
    Correct answer vdobhal

    Hi patw48931694 ,

    None of your attachments have reached us. It would be great if you could upload the files on a shared drive and provide the link in this forum.

    Thanks,

    Vinod

    1 reply

    Adobe Employee
    October 12, 2018

    Hi patw48931694​,

    We are extremely sorry for the inconvenience, but we have not had such cases reported till now. Could you pls. share some of the PDF files that were opening perfectly fine before the the update?

    Thanks,

    Vinod

    patw48931694
    Participant
    October 12, 2018

    Hi Vinod,

    Please let me know if this email is reaching you wrt not being able to open

    files.  Here is one example attached.

    Here is what l see in my storage folder on one computer in One Drive and in

    Dropbox.

    Here is what shows on the preview screen when l click on that

    • Here is what shows in Adobe Reader screen.*

    However, when l clicked on the attachment below in this email, the file

    then downloaded and opened.  I don't want to have to do that for every pdf

    file so hoping you can sort out this glitch.

    So then I went to another computer and found I could open that file on it

    where it looked like this.

    but could not open another group that looks like this in One Drive with the

    appearance of the icon that started appearing after your change.

    And looks like this in Dropbox

    It's pretty much a mystery to me but very much a problem.

    [Email signature with personal contact info removed. Please remove your signature before sending - Mod]

    ~graffiti
    Legend
    October 12, 2018

    patw48931694

    If you want to post images, you will need to come into the forums to reply. You cannot do this via emailed replies.