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shankarm69925327
shankarm69925327
Participant
October 10, 2018
Answered

Cannot open pdf file

  • October 10, 2018
  • 1 reply
  • 649 views

I have downloaded Adobe Acrobat Reader DC.  My OS is macOS Sierra 10.12.6. While I can open most pdf files received through internet, I cannot open certain financial statements through internet banking.

Can anyone help?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Shankarm,

    We're sorry for the trouble you had with Adobe Reader, are you getting any error message you are trying to open with Adobe Reader?

    What is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

    Which operating system/version are you on? As you mentioned that you are able to open most of the PDF files, but not some financial statements, it seems to be specific to the PDF.

    Make sure that you have the latest version of Adobe Reader 19.008.20074 installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader and check.

    You may also refer to Can't open PDF

    Is it possible to share a sample PDF file with us which is not opening with Adobe Reader, so that we can test at our end?

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    October 10, 2018

    Hello Shankarm,

    We're sorry for the trouble you had with Adobe Reader, are you getting any error message you are trying to open with Adobe Reader?

    What is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

    Which operating system/version are you on? As you mentioned that you are able to open most of the PDF files, but not some financial statements, it seems to be specific to the PDF.

    Make sure that you have the latest version of Adobe Reader 19.008.20074 installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader and check.

    You may also refer to Can't open PDF

    Is it possible to share a sample PDF file with us which is not opening with Adobe Reader, so that we can test at our end?

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

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