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mweber1222
Participant
January 29, 2019
Answered

Cannot open pdf files in Reader

  • January 29, 2019
  • 4 replies
  • 4422 views

I have a new lenovo android tablet version 8.1. Installed acrobat reader but cannot download and open any pdf's. All that shows on screen is skowfile.asp.Is this an android problem or acrobat problem?

    Correct answer Bernd Alheit

    It is a problem of the browser or the web site.

    4 replies

    Participant
    November 5, 2025

    I have problems in opening pdf. The system reads pdf as being html and even if I download as being pdf and as being html, the files are inexistent. Please help me, because I have to write a pdf complaint against Zable with Financial Ombudsman.

     

    [personal information removed by moderator]

    S_S
    Community Manager
    Community Manager
    November 11, 2025

    Hi @d_5429,

     

    Hope you are doing well. Sorry for your experience with using Acrobat Reader.

     

    If you are still looking for a solution, this might help:

     

    It looks like the default application to open PDF files on your computer has changed from Acrobat Reader to a web browser; thus the issue.

     

    In this case, this is what you can follow basis the OS you are using on your computer:

    For Windows: right-click the file > show more options > properties > change the application by clicking the button to the right of "Open With" > select Acrobat > Apply > OK.

    For Mac: control-click the file > get info > check the bottom of the floating window > change the application to Acrobat Reader.

     

    This will ensure that Acrobat is selected as the default application to open PDF files.

     

    Let us know if this is not the case, and we can troubleshoot further.


    Regards,
    Souvik.

    Participant
    November 11, 2025

    Dear Souvik,

     

    the problem was thatt the file appeared as being .html, not pdf, and was impossible to download and see the  pdf document on my computer. It is impossible to download the pdf file on my computer. What is the problem? 

    Thank you again for helping me!

     

    Kind regards,

    Daniela Draghici

    [Personal info removed by Adobe moderator]

     

    Participant
    January 13, 2025

    my pdf file is not opening in adobe acrobat app. just closing before it opens 

     

    Participant
    April 17, 2024

    hey

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity ExpertCorrect answer
    Community Expert
    January 29, 2019

    It is a problem of the browser or the web site.

    mweber1222
    Participant
    January 29, 2019

    I can download them on another tablet or my laptop. All are using current firefox and reader. Have checked all settings and can find no differences

    Bernd Alheit
    Community Expert
    Community Expert
    January 30, 2019

    Try a other browser.