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jimh45864168
Participant
March 19, 2017
Question

cannot open pdf files on hard drive of Mac

  • March 19, 2017
  • 3 replies
  • 1011 views

For some reason, in the last 4-5 days I cannot any longer click on a PDF attached to an email or one on my hard drive. 

Please help.

    This topic has been closed for replies.

    3 replies

    ~graffiti
    ~graffiti
    Legend
    March 30, 2017

    Are these scans?

    Go to Edit>Preferences>Page display>Page content and information and be sure that "Show large images" is checked.

    J
    jimh45864168Author
    Participant
    March 30, 2017

    They are both scans I’ve created and past emails received etc.

    Jim Holthaus

    GROUP TOUR MEDIA

    Group Sales Consultant

    [personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

    [This is an open forum, not Adobe support, please do not post personal information]

    [If you are posting using email, please turn your 'sig file' function OFF for posting]

    ~graffiti
    ~graffiti
    Legend
    March 30, 2017

    Ok. The instructions I gave above should fix that up for you.

    J
    jimh45864168Author
    Participant
    March 30, 2017

    Thanks Graffiti,

    Version:2015.023.20056 . I try to open a .PDF and all is just gray.  I can see in preview, but not as a PDF.

    ~graffiti
    ~graffiti
    Legend
    March 30, 2017

    Or excuse me, I believe that "preferences" on a Mac are found under the Apple menu and not under "Edit"

    Kat Gilbert
    Kat Gilbert
    Legend
    March 19, 2017

    Moved to Acrobat Reader as the Lounge is not for technical help. There seems to be an issue regarding this so hopefully someone here can solve or give help.

    J
    jimh45864168Author
    Participant
    March 19, 2017

    Hopefully!

    ~graffiti
    ~graffiti
    Legend
    March 20, 2017

    Can you give us more details such as, what version of Reader you have, what exactly you mean by "click" and what exactly happens?

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