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wilmaw
wilmaw
Participant
June 25, 2019
Question

Cannot open signed PDF on MacOS

  • June 25, 2019
  • 1 reply
  • 751 views

Hello together,

i have a signed PDF-Dokument, which i cannot open with Adobe Reader on MacOS. Its says that the file is damaged, but with Adobe Reader on Windows there is no problem to open it.

Any solutions?

Thanks and best regards,

Niklas

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 26, 2019

    Hi Niklas,

    As mentioned above, PDF file isn't opening on Mac and reverting error the file is damaged. However, similar file is working fine on Windows without any trouble. Could you please confirm the exact version of Adobe Reader you have installed on Mac and Windows?

    Open Reader>Help>About Adobe Reader (Win)

    Open Reader>click on Adobe Reader at top>About Adobe Reader (Mac)

    Check this versions list DC Release Notes — Release Notes for Acrobat DC Products  If there is a difference in then update your Reader accordingly.

    Secondly, how exactly you are opening the same file on Mac, Is it saved on Document Cloud storage? If yes, what happens when you view it on web browser via https://documentcloud.adobe.com/

    Also share the screenshot of the error message appear on Mac: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Help us with more information to understand the issue better.

    Thanks,

    Akanchha

    wilmaw
    wilmawAuthor
    Participant
    June 26, 2019

    Hi Akancha,

    thanks for your response.

    No i made a misstake. I have a PDF document with a digital signature, which i cannot open with the free Version of Adober Reader

    on Windows and Mac. I always get the error message, that the file is damaged and cannot be repaired.

    But with the alternative PDFXChange Editor (alternative to Adobe Acrobat Reader), i can open the PDF withouth problems.

    I have received the PDF via email and saved it on my local computer (both on Mac and Windows).

    Any idea?

    try67
    Community Expert
    try67Community Expert
    Community Expert
    June 26, 2019

    Maybe "PDFXChange Editor" is less strict than Reader when it comes to damaged files... At any rate, you should report this issue to the author of the file and ask them to create a better version of it.

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