Skip to main content
wimb86502490
wimb86502490
Inspiring
January 30, 2017
Answered

Cannot preview PDF files anymore

  • January 30, 2017
  • 2 replies
  • 837 views

Since Acrobat Reader DC update 15.023.20056 several users in our company receive an error when they try run a report.

The software they use is: ProjectWise, Business Objects and Youforce.

The error message is: There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (103:103)

Has anyone a solution for me?

    This topic has been closed for replies.
    Correct answer wimb86502490

    Today Adobe asked me to test update 15.023.20068. My test was succesfull, the problem is solved. I hope that Adobe ships this patch soon.

    2 replies

    wimb86502490
    wimb86502490AuthorCorrect answer
    Inspiring
    February 15, 2017

    Today Adobe asked me to test update 15.023.20068. My test was succesfull, the problem is solved. I hope that Adobe ships this patch soon.

    A
    Anonymous
    January 30, 2017

    I have the same question, frustrating

    wimb86502490
    wimb86502490Author
    Inspiring
    February 7, 2017

    Our workaround: Uninstall Acrobat Reader DC version 15.023.20056, install version 15.023.20039 from the Adobe site, stop the acrobat updater service to avoid the 20056 update and use the 20039 version. The problem is over... 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices