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mcewan12
Participant
October 2, 2018
Answered

Cannot print after latest update

  • October 2, 2018
  • 2 replies
  • 2193 views

After updating to the latest version, Adobe Reader can no longer print.

When you select any print method - i.e. the quick print button, Ctrl + P, or the File > Print menu - nothing prints or appears on screen.

We have tried restarting and repairing Adobe but neither has resolved this issue.

      This topic has been closed for replies.
      Correct answer mcewan12

      Thanks Meenakshin and Ritesh.

      We have actually found that our anti virus product was blocking one of the adobe components - escript.api

      We have marked this file as safe and PDFs are now working as expected.

      2 replies

      R
      Adobe Employee
      Ritesh...
      Adobe Employee
      October 3, 2018

      Hi mcewan12,

      Let us know if you are still experiencing this issue. Please provide the following details:

      1. Your OS version
      2. Installed Adobe Reader version
      3. Your printer model and driver details
      4. Sample PDF with which you are experiencing this issue
      5. Are you able to print using different applications?
      6. Have you followed the steps provided by Meenakshi?

      Regards,

      Ritesh

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      October 2, 2018

      Hi Mcewan,

      As you are experiencing an issue with the printing, please try the troubleshooting steps mentioned here Troubleshoot PDF printing in Acrobat and Reader.

      You have mentioned that the issue started after the latest update. Could you please confirm the version of Adobe Acrobat Reader DC installed currently on your machine.

      Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

      Try once uninstalling the application using the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.

      Then reboot the machine and install the application from here Adobe - Adobe Acrobat Reader DC Distribution

      Check if that makes any difference.

      Did you check if it is an issue with some particular PDFs or with all?

      Try printing different files and check if you get the same result.

      Let us know how it goes.

      We will be waiting for your response.

      Regards,

      Meenakshi

      M
      mcewan12AuthorCorrect answer
      Participant
      October 3, 2018

      Thanks Meenakshin and Ritesh.

      We have actually found that our anti virus product was blocking one of the adobe components - escript.api

      We have marked this file as safe and PDFs are now working as expected.

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      October 3, 2018

      Thank you for updating and sharing the information.

      Glad to know the issue is resolved.

      Let us know if you need any help in the future.

      Regards,

      Meenakshi

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