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Rita78
Rita78
Participant
April 8, 2017
Answered

Cannot print coupons from Smartsouce website.

  • April 8, 2017
  • 1 reply
  • 8674 views

I recently downloaded Adobe Acrobat reader DC as the coupon website Smartsource.ca is now using that instead of Java. I have now downloaded it and when I click on print coupons it says "coupons are being downloaded" but nothing ever happens it just sits there. I am using a Mac computer and Firefox. I turned off my Firewall to see if that was the issue but still nothing. I even tried to print with Safari and it does the same thing. Can you please help me fix this issue? Thank you! Rita

    This topic has been closed for replies.
    Correct answer jane-e

    A Google search for [smartsource.ca printing  problems] came up with lots of hits. Here is a link from help.smartsource.com that should help.

    http://help.smartsource.com/customer/portal/topics/600537-troubleshooting/articles?b_id=719

    If not, then use the same link to ask a question or click "Contact Us" and ask SmartSource directly.

    1 reply

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    April 8, 2017

    A Google search for [smartsource.ca printing  problems] came up with lots of hits. Here is a link from help.smartsource.com that should help.

    http://help.smartsource.com/customer/portal/topics/600537-troubleshooting/articles?b_id=719

    If not, then use the same link to ask a question or click "Contact Us" and ask SmartSource directly.

    Rita78
    Rita78Author
    Participant
    April 9, 2017

    Hi

    Thank you for the reply. I have gone through the articles and done the recommendations for settings for Adobe acrobat reader DC but there was still no change. It still says downloading coupons but nothing happens. Where it says contact us there is no phone number or information for me to contact Smartsource.ca can you please provide me with this? thank you!

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    April 9, 2017

    If you can open other files with Adobe Acrobat Reader, then this is not a Reader issue. Reader is behaving as it should, and the problem is with the coupon site. You really need to post your question at the coupon site at the link I found for you.

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