cannot print directly from outlook

Question

Currently some users in my organization are having an issue with Outlook PDF attachments.

If users open PDF files directly from emails, they cannot print.

If they click 'Print' button, a drop-down menu for a list of printers is showing and that's it.

- Save PDF files then they can print.

- Using an Edge as a default PDF viewer is working as a workaround.

- Using a tab to move the cursor to 'Print' button then hit a spacebar is working as a workaround.

I've tried below but no luck.

- Reinstalling O365

- Reinstalling Acrobat Reader or Pro

Anyone gives me advice on this?

Amal. · Accepted Answer

Hi there

I hope you are doing well. Thanks for reaching out.

Have you started experiencing this issue recently or was it there earlier as well? What is the workflow/steps you are doing to print the PDF? Are you trying to 'Quick Print' from the Outlook context menu or the File > Print

This behavior can happen when PDF files are opened directly from Outlook using the preview pane or temporary file location. In such cases, the file might not be fully handed off to the PDF viewer's printing service, causing the printer list to appear without completing the print action.

I have tried reproducing the issue on my end with both methods (Quick Print and File > Print), and it's working fine. Would you mind sharing the version of the Acrobat application you are using? Go to Help > About Acrobat and update it to the latest version 25, 01.2047X, go to Help > Check for updates and reboot the device once.

You may also check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference and self help

Let us know how it goes.

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