Skip to main content
M
Mischa Sz.
Participant
January 12, 2018
Question

Cannot print PDF documents to network printer

  • January 12, 2018
  • 1 reply
  • 15612 views

Hi

One of our customers is using Adobe Acrobat Reader DC 2017.009.20044 on a Windows Server 2016 RDSH / Terminal Server. Users are not able to print PDF documents to network printers. The print jobs just "vanish" after clicking print in the printer dialog box. There's nothing showing up in the printer dialog box.

I've enabled the Adobe Reader printer log (with the "EnablePrintLogging" registry key) and that's the result:

472137125 : START: OnFilePrintDoIt

472137125 : START: OnPreparePrinting

472137187 : START: DoPreparePrinting

472140843 : END: DoPreparePrinting

472140859 : END: OnPreparePrinting (dialogCancelled)

472140859 : END: OnFilePrintDoIt

472330906 : START: OnFilePrintDoIt

472330906 : START: OnPreparePrinting

472330937 : START: DoPreparePrinting

472340953 : END: DoPreparePrinting

472340968 : END: OnPreparePrinting (dialogCancelled)

472340968 : END: OnFilePrintDoIt

472345640 : START: OnFilePrintDoIt

472345640 : START: OnPreparePrinting

472345656 : START: DoPreparePrinting

472369625 : END: DoPreparePrinting

472369640 : END: OnPreparePrinting (dialogCancelled)

472369640 : END: OnFilePrintDoIt

472423562 : START: OnFilePrintDoIt

472423562 : START: OnPreparePrinting

472423625 : START: DoPreparePrinting

472426875 : END: DoPreparePrinting

472426890 : END: OnPreparePrinting (dialogCancelled)

472426890 : END: OnFilePrintDoIt

Anybody out there that has an idea what I can try out or how to solve this issue?

Kind regards

Mischa

    This topic has been closed for replies.

    1 reply

    AnandSri
    AnandSri
    Legend
    January 12, 2018

    Hello Mischa,

    We apologize for the inconvenience caused, as per the description above you are not able to print a PDF file using network printers, Is that correct?

    Please check for any pending updates of Adobe Reader from Help>Check for updates. Reboot the machine after the installation of updates. You may also refer and try the solutions from the following KB docs which discusses the similar issue Adobe Reader DC - Unable to Print to any Printer on Domain

    You may also refer to Troubleshoot PDF printing in Acrobat and Reader

    Let us know how it goes.

    Regards,

    Anand Sri.

    chrisr32151645
    chrisr32151645
    Participant
    January 12, 2018

    We are having the exact same issue.  We are using server 2016 RDS with Adobe Acrobat Reader DC version 2018.009.20050

    We just installed this version on a clean new operating system install.  We are at the point of selecting an alternative reader for our organization if this is not resolved.

    AnandSri
    AnandSri
    Legend
    January 15, 2018

    Hello chrisr32151645

    We apologize for the inconvenience caused, the issue is being discussed in the following thread which is already reported to our testing team. You can refer to this thread for updates Re: unable to print PDF's from the terminal server

    Regards,

    Anand Sri.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices