Participant

Question

Cannot print PDF wireless after recent update

Forum|Forum|7 years ago
October 4, 2018
1 reply
1213 views

As the title says, I can't print anything wirelessly through PDF after the update. I've checked the default .pdf and it does say it's using the acrobat reader DC (which I've always had). Not sure if this help, but I'm in a business environment - maybe something trigger the adobe to protect itself? Unsure.

Thank you

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Adobe Employee

Hi ms24115303,

Can you please update what exactly is happening after your print? Any error dialog or any snapshot which you can share.

Also, please update the printer model/driver you are using?

Thanks,

Vishal

ms24115303Author

Participant

Nothing shows up on my printer, when i look at the what's printing icon it says 0 documents

Adobe Employee

Hi ms24115303,

Please help us with below information to reproduce the issue in-house:

1. Are you able to print on same wireless printer from different application like word, excel etc.

2. Please share the OS configuration and printer model/driver you are using.

Thanks,

Mridula

mrraj